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FAQ

How do I start the process?

Submit your items & receive a cash quote within 1 working day.

Where Do I Submit My Item?

Send us your items details and submit your item here for approval Right here

How Long Do I Wait For My Payment?

We pay you by bank transfer within 1 working day from receiving your items.

How Long Is Delivery?

Our delivery options and costs may vary.

1-3 Working Days For Dispatch, Then DHL Standard Express Times Depending On your Country.

5 days shipping time standard from store to door.

global delivery times may vary please contact one of our team if you need further information on any shipping estimates, you can do this via email or chat to us on WhatsApp.

How Will I No When My Items Been Shipped?

Once your order has been dispatched, you will receive an email containing a tracking link to track your orders progress online also you can find an order in your account under My Orders tab in your profile.

What does the package contain apart from the product?

The Product And Its Packaging As Is provided in the items description before purchase. Some Brands Include Dust Bag, Box, Transparent Bag, Depends On The Brand Policy And Packaging.

How Do I No The Items Are Authentic?

Determining whether an item is authentic or not is no small task.

Over the years our in-house team of experts have authenticated thousands of items on behalf of our customers, and there's no substitute for experience.

We’ve compiled data from every inauthentic item we’ve checked at Covet and Crave to build a database of exactly what to look out for.

This database is updated each & every time we catch a fake, and constantly serves to keep our team educated and up to date.

If I Feel My Item Is Not Authentic What Can I Do?

Our authenticators are incredibly dedicated to authentication. This passion transcends into our vigorous checks.

Fighting counterfeits is something we take very seriously here. However if you felt there is something not quite right about your item please contact us on by chat or email immediately we will provide you with full support and a money back guarantee promise.

Is there any documentation that proves the authenticity of the brands you carry?

We Can Provide you with an Invoice This Is Done after You Purchase an Order. All Our Products Are Shipped From Italy And Subject To Return 14 Days, And We Guarantee 100% Authenticity.

What Payment Options Do You Offer

We offer all debit/credit cards. You can also use ShopPay, GooglePay & ApplePay to speed up your checkout experience.

How Do I Track My Order?

Once your order has been dispatched, you will receive an email containing all of your relative tracking information.

Also you will receive tracking updates via SMS if you input your mobile number.

How do I start a return

You can start a return here/pages/create-a-return

How long do I have to return my order

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

Can I exchange my size

Yes you can however the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.